FAQ & Policies
Thank you for your interest in our course! Please follow this link to learn more about our Open Water course at DXDivers.
You are ready to give us a call at 954-420-0009 and schedule your course or you can schedule it online. Depending on the course, we will schedule your classroom, pool session or dives.
Our experienced instructors and crew put your safety and comfort first. Second, comes the fun! Don’t take our word for it, click the link to see our reviews and testimonials.
If you have not taken a class with us within the past year, you will have to fill out a medical waiver. If you have taken a class with us within the past year but your medical condition has changed, you will need to fill out a new medical waiver and obtain sign offs from a physician as needed.
BOAT AND CHARTERS
Yes, we do! However, each hunter must have their own FWC Saltwater Fishing license, appropriate stamps, and must adhere to all FWC regulations. Please visit the FWC site to get familiar with the regulations. We have hunting specific trips to scratch that itch but all divers are welcome on these trips, whether you’re hunting or not. Please keep in mind, divemasters will be checking the sizes of your fish and lobsters.
Tipping is highly encouraged as our captains, divemasters and instructors work in the service industry. Just as you would tip your bartender or server, we hope you have a great experience and will express this to the crew with a monetary tip.
Yes, you must be certified with an accredited agency to be able to freedive off the Lady Go Diver. If you’re interested in becoming a certified freediver, click this link to learn more.
Free standard shipping for orders over $50. *Limit to the contiguous continental U.S. (Lower 48)
At this time, we do not offer shipping overseas.
It depends on where you are located. All shipments leave from our shop located in Deerfield Beach, Florida. Orders take 1-2 days to be processed. Delivery dates are determined by your chosen shipment method. Choose either economy, standard or expedited shipping. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return for purchases made on our website please call us at 954-420-0009 or email us at email@example.com. We reserve the right to charge a restocking fee of 10% or up to the cost of the original shipping. We do not provide a return label. Once your return is received we will inspect the item and process a refund for unused items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty returns need to go back to manufacturer for repairs.
Items that are considered "returnable", but have been used cannot be returned.
Certain types of items cannot be returned, like personal goods (snorkels, mouthpieces, etc.), custom products (such as special orders or personalized items).
Dive Computers with logged dives cannot be returned.
We also do not accept returns for hazardous materials, flammable liquids, or gases(Brownies compressors). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted by us. We will exchange and ship out the new item.
Contact us if you would like to exchange an order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.