We get it.
Getting your gear serviced is a lot like having to take your car in…
You don’t want to go without it…
It’s another errand to run…
And you never know what you’ll get charged.
However, how does it feel once you get your car back?
It runs like a dream, it feels clean, and best of all, you’re taking care of something that keeps you safe.
Truth of the matter is, having a car is nothing like owning scuba gear.
Scuba gear = life support equipment
This equipment allows you to breathe underwater and that’s not something to take lightly.
In order to keep your gear in pristine condition and under warranty, it’s recommended to get your gear serviced every year.
Here at DXDivers, we cut out all the guess-work for you.
We make sure you know what’s being done, why it’s being done, and how much it will cost you.
Keep reading to learn more about servicing your gear at DXDIVERS.
Brands DXDIVERS Services:
- Aqua Lung
- Dive Rite
- Sopras Sub
Benefits of Annual Servicing
Besides keeping you safe at depth…
Servicing your gear also helps maintain your warranty.
Once your gear has been evaluated, we check in with the brand of your regulator or BCD to check if you get “parts for life”.
Did you know that for brands like Aqua Lung and Scuba Pro, you can get free parts for life as long as you get your gear serviced according to their requirements?
Since you have to get your gear serviced no matter what, this is a sweet deal.
To qualify, see each brand’s specifications for their program or call the shop for more information.
Servicing Drop-Off Protocol
At DXDivers, we have a simple protocol for handling your serviced gear.
First, stop by to drop off anything that needs to be serviced, we’ll put a tag on the gear with your information and a phone number.
If you have any issues other than the annual overhaul, please tell the person taking in your gear.
Additionally, if one of our technicians realizes that you may need an extra part or service, we will give you a call to give you options before completing the service.
Our number one goal is safety, while remaining transparent about the process.
Our Servicing Process: Evaluation
After we take in your gear, it’s added to the queue.
Gear is done in the order it’s dropped off - first come, first serve.
If you would like your gear pushed to the front of the line, you can opt for a $50 rush fee.
Please let the sales associate know when you drop off your gear.
Once our certified service repair technician receives the gear, its current state is evaluated.
Please note: if your gear is much older, there’s a chance the parts have been discontinued by the manufacturer.
At times, the gear needs so much work and replacement parts…
More than an annual servicing requires…
That we will call you to determine the best route to take for your gear.
In some cases, it could be more cost-effective to get a new piece of equipment, than paying for all the parts and labor.
We will always call you ahead of time if we have to do something outside of what was agreed upon when you dropped off your gear.
It’s important to us that you understand what is being done to your gear.
Depending on the issue, you may have to drop it off and wait for the technician to contact you with your options.
Our Servicing Process: Performing the Service
Finally, your gear is disassembled by the technician.
Your gear is thoroughly cleaned using ultrasonic technology.
Each o-ring is replaced and lubricated.
Technicians ensure that only certified parts are used for each piece of equipment, no matter the brand.
From here on out, the process can be a bit technical.
Technicians adjust the internal pressure and ensure the regulator or BCD is functioning properly.
Our Servicing Process: Testing
After the technician has completed the re-assembly of the now serviced gear, it’s time to test.
The internal pressure is tweaked.
The purge or inflator mechanism is tested and retested.
Then we hook it up to a tank.
Once the gear is deemed finished, we hang it up on the rack and give you a call to pick up.
If you do not add a rush fee to your order, expect a 7 day turnaround.
Our Servicing Process: Customer Pick Up
When your gear is serviced and ready, we give you a call to pick up the gear at your earliest convenience.
Unless arrangements have been made prior, we expect gear to be picked up within 7 days of the completed service.
After that, we will start adding a storage fee of $5 a day, as we only have so much room for gear servicing and repairs.
When you come in to pick up your gear, we always hook up your gear to a tank in front of you and test it.
We show you how it’s working and point out any replacements.
Also included are the old parts.
Attached to the repair tag, you can find your old parts so you can see exactly what was replaced.
Congratulations, you have completed your annual gear service!
Get Your Gear Serviced NOW!
Now you know our service process.
And now we’re asking you to bring your gear in.
Because everyone is grabbing their gear from storage to get ready to dive this summer.
But that means, a lot of people will realize they need a repair, tweak, or service before their next dive.
Summer is our busiest season and we want to make sure you don’t have to wait more than a week to get your gear back.
Do not wait until the week before Mini Season - this is truly the worst time for repairs and servicing!
At that time of the year, (end of July) you may have to wait longer!
Let’s get it done now so we can enjoy our dives all summer long.
Feel free to leave a comment with any questions you may have about gear servicing.